How Our Process Works
A simple, transparent path to recovering your funds.
1. Initial Consultation
You submit your case details via our secure online form. We need to know what happened, when, and how much was lost. Evidence like screenshots and transaction IDs helps speed this up.
2. Case Assessment
Our dedicated team of analysts reviews your case essentially free of charge to determine viability. We look for regulatory breaches by banks or platforms that could make them liable.
3. Strategy & Investigation
If we accept your case, we gather forensic evidence. This may include blockchain tracing for crypto scams or legal correspondence with banks for authorized push payment fraud.
4. Presentation of Claim
We officially present the claim to the relevant financial institutions or ombudsman services. We argue your case based on consumer protection laws and banking codes of practice.
5. Negotiation & Settlement
We handle all communication and negotiation. Our goal is to secure a full refund. Once an offer is made, we advise you on whether to accept or escalate.